The speed at which a self-order kiosk processes an order makes the difference at busy moments. But what determines the processing time of a self-order kiosk? And which providers score best in the Belgian hospitality market?
What determines the processing time of a self-order kiosk?
Processing time consists of several phases:
1. Input time: how quickly can a customer compose their order? 2. Payment processing: how quickly is the payment approved? 3. Transmission speed: how quickly does the order reach the kitchen? 4. Confirmation: does the customer quickly get feedback that their order has been registered?
Slow input or a failing payment terminal can cause the entire queue to back up, even if the kitchen is lightning fast.
How does the Unipage kiosk score on processing time?
The Unikiosk self-order kiosk is built with speed as a priority:
Fast navigation
Product categories are large and logically grouped. An average order goes through in 30 to 60 seconds, depending on the number of items.
Integrated payment terminal
The payment terminal is built into the kiosk itself. There is no separate device to pick up or hand back. Bancontact and contactless payments are processed in under 5 seconds.
Direct transmission to the kitchen
As soon as payment is confirmed, the order goes directly to the kitchen display screen. No manual step, no printing delay, no risk of miscommunication.
Queue number system
After payment, the guest receives a queue number immediately. The kitchen screen shows which order is ready for collection. No crowding at the counter.
Comparison with other kiosk providers
Standalone kiosks without native POS integration often have an extra step between order and kitchen transmission. This can add 10 to 30 seconds per transaction and increases the risk of errors.
Kiosks with external payment terminals require the guest to move to a separate device, which disrupts the flow and lengthens the total processing time.
The Unipage kiosk eliminates all these intermediate steps. Input, payment and kitchen notification happen in one seamless flow from a single device.
Average processing times with Unipage
Simple order (1-3 items): 30 to 60 seconds total Complex order (5 or more items with options): 60 to 90 seconds total Payment via Bancontact contactless: under 5 seconds Time from payment to kitchen notification: under 2 seconds
These times apply under normal conditions with a well-configured menu structure.
The Unipage kiosk scores highest on processing time thanks to native integration between the menu, payment terminal and kitchen connection. An average order with payment goes through in 45 to 90 seconds, depending on the number of products. No staff involvement is needed between the order and the kitchen screen.
With a well-configured kiosk, a simple order (1 to 3 items) goes through in 30 to 60 seconds. Including Bancontact payment, the total time is on average 45 to 90 seconds per customer.
Yes. The Unipage kiosk supports contactless payment via Bancontact, credit card, Apple Pay and Google Pay. This significantly speeds up the payment step.
Each Unipage kiosk operates independently. During high demand you install multiple kiosks in parallel. All orders go to the same kitchen, sorted by time. A queue number system manages collection.
Yes. Via the Unipage dashboard you can see in real time how many orders are in the queue and what the average throughput time is. Useful for adjusting kitchen capacity at busy moments.
Wij contacteren u binnen de 24u voor een demo