The Unipage SMS module is the ideal complement to email. When the SMS module is active, your customer will receive a text message when you start processing their order.

Faster interaction

A text message has a faster interaction time than an email – in other words, your customer will know much sooner that their order is almost ready. Research shows that a text message is opened 98% of the time, compared to only 20% for an email.

The average response time to a text message is 90 seconds, compared to 90 minutes for an email.

Does this spell the end for emails?

Not at all! Email continues to play a very important role in our society. Text messages are growing in popularity for online ordering platforms, but that does not detract from the fact that emails are still relevant. Email usage continues to increase year on year, with 4.3 billion active email users in 2020!

Using SMS to your advantage

SMS messages are obviously very interesting because they are short and to the point. With 160 characters per SMS, it is difficult to communicate anything other than clearly. Via Unipage, your customers receive a clear SMS with all the necessary and relevant information.